[nSign Desktop] Add Service Provider (ELS2.0) Troubleshooting Guide
Problem: "Error adding service provider" or "Add service provider server failed"
The connection from the client to the server endpoint is blocked.
Troubleshooting steps
1. Check that the service provider is whitelist in your network. Review your network, policies, firewall and or proxies.
2. Conduct connectivity test to check that you are able to reach the server:
a. Using a browser, navigate to https://app.sla.gov.sg/api/nsign/nSignDispatcher/clientapi/v3/auth, you should see the following page:
b. Using Command Prompt, CURL to curl --request POST "https://app.sla.gov.sg/api/nsign/nSignDispatcher/clientapi/v3/auth", you should see the following error:
3. If the tests in 2a and 2b showed similar results, the client is able to establish connectivity to the server. Please proceed to Add Service Provider.
Related Articles
[nSign Desktop] Add Service Provider (CSMS) Troubleshooting Guide
Problem: "Error adding service provider" or "Add service provider server failed" The connection from the client to the server endpoint is blocked. Troubleshooting steps 1. Check that the service provider is whitelist in your network. Review your ...nSign Desktop Upgrade Guide
Step 1. Start up the installed instance of nSign Desktop. Step 2: Click on 'Help' and 'About' to check the current version of nSign Desktop. Step 3: Take note of the Version number of nSign Desktop highlighted in red below. The version in this case ...nSign Desktop Installation Guide
Step 1: Download the latest nSign Desktop installer at Netrust's Download Page Step 2. Start up the installer and allow changes to be made Step 3. Start up the installer and proceed with the installation *NOTE*: Select the path to install the nSign ...nSign Desktop Troubleshooting Guide (STAGING)
Login failed, unable to locate a digital identity. Upon encountering this error - 'Login failed, unable to locate a digital identity', 1. Download the following certificate files, Netrust Test CA2 and Netrust Test CA2-1 and save them somewhere ...Adding of Service Provider (ELS2.0)
Step 1: Start nSign Desktop Step 2: Click on 'Setup' Step 3: Click on Add Service Provider 4. Add Service Provider and determine what version the Client is on for the respective endpoints. Dispatcher ...